Welcome to Silver Taxi Melbourne. By booking or using our taxi services, you agree to the following Terms & Conditions. Please read them carefully to understand your rights and responsibilities. These terms apply to all passengers who use our website, phone booking, or mobile services.

Booking & Confirmation

• All bookings are subject to availability.

• Passengers must provide accurate details such as name, contact number, pick-up, and drop-off locations.

• Online or phone bookings will be confirmed via SMS, email, or call.

• Taxi Melbourne reserves the right to cancel or refuse bookings in case of incorrect information or safety concerns.

Fares & Payments

• Fares are calculated based on distance, time, and service type.

• Additional charges may apply for tolls, waiting time, late-night services, or extra luggage.

• Payments can be made in cash, card, or other approved methods.

• All charges are transparent—no hidden fees will be applied.

Passenger Responsibilities

• Passengers must be ready at the scheduled pick-up time. Delays may result in additional waiting charges.

• Seat belts must be worn at all times during the journey.

• Smoking, consuming alcohol, or illegal substances inside the taxi is strictly prohibited.

• Passengers are responsible for their belongings. Taxi Melbourne is not liable for lost or forgotten items.

Driver & Company Rights

• Our drivers have the right to refuse service to passengers who behave in a threatening, abusive, or unsafe manner.

• Taxi Melbourne reserves the right to change routes if required for safety, traffic, or legal reasons.

• In case of vehicle breakdown, we will arrange an alternative vehicle as quickly as possible.

Liability

• Silver Taxi Melbourne strives to provide punctual and reliable services, but we are not responsible for delays caused by traffic, weather, or unforeseen events.

• We are not liable for any indirect losses such as missed flights, appointments, or business opportunities due to delays.

Cancellations & Refunds

• Passengers must inform us of cancellations at least 1 hour before the scheduled pick-up.

• Refunds (if applicable) will be processed according to the payment method used.

• Last-minute cancellations or no-shows may be charged in full.

Changes to Terms

Silver Taxi Melbourne may update these Terms & Conditions at any time. The latest version will always be available on our website.